31+ video walkthroughs

Learn LodgeHQ in minutes

Step-by-step video tutorials for every feature in LodgeHQ. From your first client to lodging your first application — we'll show you exactly how it works.

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The complete LodgeHQ tour

A guided 5-minute walkthrough of every major part of LodgeHQ — from creating your first client to lodging your first application.

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Getting Started

Set up your account, learn the dashboard, and configure your firm.

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Creating your LodgeHQ account

2 min

Sign up, choose a plan, and complete your firm profile in under 2 minutes.

Coming soon

The dashboard at a glance

3 min

Understand the main dashboard, key widgets, and how to navigate the app.

Coming soon

Configuring your firm settings

4 min

Set your MARN, branding, email signatures, and default preferences.

Clients & CRM

Add and manage clients, track leads, and run your sales pipeline.

Coming soon

Adding your first client

3 min

Create a client record manually or import from a spreadsheet.

Coming soon

Working the lead pipeline

4 min

Capture leads from web forms, move them through your custom pipeline stages.

Coming soon

File notes & client history

3 min

Keep a complete, OMARA-compliant audit trail of every client interaction.

Documents

Upload, organize, share, and bulk export client documents.

Coming soon

Setting up document checklists

4 min

Use prebuilt visa checklists or create your own templates.

Coming soon

Uploading and tagging documents

3 min

Drag-and-drop uploads, automatic OCR, and category tagging.

Coming soon

Exporting a complete application bundle

2 min

One-click ZIP export with all documents named and ordered for lodgement.

Forms & PDFs

Auto-fill Form 80, 956, 54, and other DHA forms straight from client data.

Coming soon

Generating Form 80

4 min

Fill the entire Form 80 from your client questionnaire in seconds.

Coming soon

Form 956 — appointment of registered agent

3 min

Auto-populate Part A with client and agent details, ready to sign.

Coming soon

Sending a client questionnaire

5 min

Email a smart, dynamic questionnaire that auto-fills your forms.

AI Tools

Use built-in AI to assess eligibility, draft letters, and analyze documents.

Coming soon

Visa eligibility check with AI

3 min

Get an instant skilled migration eligibility assessment for any client.

Coming soon

Drafting submission letters with AI

4 min

Generate strong personal statements, statutory declarations, and submissions.

Coming soon

AI document analysis

3 min

Auto-extract key data from passports, payslips, and identity documents.

Calendar & Deadlines

Never miss a deadline with the built-in tracker and Google/Outlook sync.

Coming soon

Tracking visa deadlines

3 min

Add deadlines, get reminders, and see upcoming milestones at a glance.

Coming soon

Syncing with Google Calendar

3 min

Two-way sync between LodgeHQ and your existing calendar.

Invoicing & Payments

Send invoices, accept Stripe payments, and manage your subscription.

Coming soon

Creating and sending an invoice

3 min

Build a professional invoice with your branding and email it to the client.

Coming soon

Accepting card payments via Stripe

4 min

Connect Stripe and let clients pay invoices online with one click.

Coming soon

Syncing with Xero / MYOB

3 min

Push invoices and payments to your accounting system automatically.

Communication

Email, SMS, and WhatsApp clients without leaving LodgeHQ.

Coming soon

Sending emails from LodgeHQ

3 min

Compose, send, and log client emails with templates and merge fields.

Coming soon

Sending SMS reminders

2 min

Send appointment reminders and updates via SMS (200 free per month).

Coming soon

WhatsApp integration

3 min

Reach clients on WhatsApp directly from their case file.

Client Portal

Give clients a branded portal to upload documents and track progress.

Coming soon

Inviting a client to the portal

2 min

Send a magic-link invite — no passwords required.

Coming soon

Sending documents for e-signature

3 min

Get Form 956 and engagement letters signed in minutes, not days.

OMARA Compliance

Stay audit-ready with built-in OMARA file note and CPD tracking.

Coming soon

Creating compliant file notes

3 min

Auto-generated, time-stamped file notes that meet OMARA requirements.

Coming soon

Logging CPD activity

2 min

Track your continuing professional development hours and export reports.

Reports & Analytics

Understand your firm's performance with built-in reports.

Coming soon

Revenue and pipeline reports

3 min

See revenue by month, by visa type, and by team member.

Coming soon

Case load and outcome reports

3 min

Track success rates, average lodgement time, and team productivity.

Team & Multi-Firm

Add team members, set permissions, and run multiple firms.

Coming soon

Adding team members

3 min

Invite agents and admins, assign roles, and control permissions.

Coming soon

Role-based access control

4 min

Lock down sensitive data with granular permissions per role.

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